Frequently Asked Questions
How long is your Rental Period?
Our rental period is 2-3 days.
Do I have to clean the dishes?
No, the clean up is on us at no extra charge! We wash the dishes before and after the rental. We just ask that you gently wipe off any food leftovers and rinse the cutlery. If the rental items are returned to us with solid food waste, a $100 cleaning fee will be applied.
Do you have a rental minimum?
Yes, our rental minimum is $200.
Do you offer Set-up and Take-down?
Yes, we charge $50 per hour, per person.
Do you deliver / pick-up your rental items?
Yes, our fee is $75 for delivery and $75 for picking up the items within the GTA. After regular business hours (after 7 pm) the fee is $150.
Outside of our service area, the fee is based on km.
How can I reserve my items for my event?
We require a 50% deposit to reserve your rental items for your chosen event date. The date and rental items are not reserved until the deposit has been received and the signed rental agreement is submitted to Roselle & Co. The full invoice must be paid in full 5 business days prior to your rental date.
What happens if something breaks?
Due to the nature of our business, we understand things could break, you will be charged a replacement fee. The replacement value will be determined by age, condition, and rarity.
Do you require a security deposit?
Yes, all of our rentals require a Security Deposit. The amount depends on the total amount of your order, it's a minimum of $200 and up.